*FREE Express Shipping on order $129+ (T&C's apply)*
Your box of self-care will be sent via standard post using Sendle or Australia Post. All orders are shipped from Queensland, Australia. We endeavour to dispatch orders which are in stock within the same business day of receiving confirmation of payment. Once your order is picked up from our warehouse you will get a notification via email or text message. (Same day dispatch of your order is only guaranteed when order confirmation is received by 12pm AEST, Monday to Friday, excludes weekends & public holidays).
Shipping is charged as a flat rate of $14.95 AUD per consignment for all orders under $99 AUD.
Queensland Residents: Allow 5 - 7 Business days for date of dispatch.
Out of State Delivery: Allow 7 - 14 business days from date of dispatch.
Eligibility for Free Shipping: Receive Free Standard Shipping & Handling across Australia on all orders $99 AUD and above.
Promotional Exceptions: This offer is subject to change during promotional periods. If a sale is in effect that promotes free standard shipping at a different dollar value, those terms will apply.
We are excited to offer Express Shipping within Australia through Australia Post or Sendle Express for a flat rate of $19.95 per consignment.
Delivery Information:
Order Processing:
Important Notes:
Australia Post recommend lodgement by the following dates for delivery by Christmas (*excludes items sent to and from Perth and Darwin):
* Items sent to and from Perth and Darwin with Parcel Post and Express Post need to be lodged by 13 December to be delivered by Christmas.
What to do if your parcel is late via Sendle:
First, visit https://try.sendle.com/en-au/tracking & enter your tracking number info – you’ll probably find that it’s on its way and will be with you soon. If your parcel is more than 2 days late, you can launch an investigation into the parcel's whereabouts via the tracking page https://try.sendle.com/en-au/tracking & enter the Sendle reference number given via us. If you are still not satisfied & need more help, please contact our customer support team for more assistance: https://www.hairbyu.com.au/form/contact-us/
Understanding your parcel tracking updates with Sendle:
At Sendle, they prioritise your experience. Rest assured; we update the status of your order so that you can track a parcel anytime.
If in the rare case you encounter the following scenarios, here’s what they mean:
If we don’t hear from you within five days, the parcel will be returned to the Sendler for safety. If that’s the case, all information will be published on the Sendle tracking page, so you can monitor the parcel’s journey.
What to do if you can’t find my delivered parcel from Sendle:
If you’ve noticed a ‘delivered’ tracking update on your tracking page but the parcel hasn’t been delivered yet, it could be because the parcel was scanned in advance by mistake. Don’t worry – the parcel will be with you by the end of the day.
If you can’t find the parcel: Have a look around your premises. The driver could have left it somewhere safe (but not obvious) like the back door, front gate, mailbox or garage. You might even want to check with a neighbour or colleague (if it was delivered to a work address) to see if they accepted it on your behalf.
If you’re worried the parcel is missing: Launch an investigation into the parcel’s whereabouts via the tracking page (https://try.sendle.com/tracking) using the Sendle reference number (eg S3NDL3R).
What to do if your parcel is late via Australia Post:
First, visit https://auspost.com.au/using-our-tracking-service & enter your tracking number info – you’ll probably find that it's on its way and will be with you soon. If your parcel is more than 10 days late, you can visit https://helpandsupport.auspost.com.au/s/missing-or-lost-item and launch an investigation into the parcel's whereabouts.
What to do if you can’t find your delivered parcel from Australia Post:
If your parcel was sent using one of our trackable services and is showing as ‘delivered’ but you haven’t received it, there are a few things you can check:
Has it been left in a safe place? This could be in your mailbox, or under or behind something.
Has anyone else at your address accepted the item?
Has the sender confirmed that it was sent to the right address?
If you live in an apartment, or at an address with multiple residences, has your parcel been taken to reception or a mail room?
If you’re at work, check with reception or the mail room, or ask if your workplace redirects mail to a Post Office Box.
If you’ve checked these things and still can’t locate your item, send us an online enquiry on our late or missing item form.
The online enquiry form asks for the details we need to help with your enquiry as quickly as possible.
Delivery location photo
When we leave your parcel in a safe place, the driver usually takes a photo of where they left it. You can view the delivery location photo, if there’s one available, by entering your tracking number on our late or missing item form. It’s even easier to check delivery location photos if you’ve got the AusPost app.
If the delivery location photo doesn’t help you find your parcel, or there’s no photo available, you can complete the late or missing item form to submit an enquiry. If the photo shows that your parcel has been delivered to the wrong address, you can complete the form to submit an enquiry. You can get faster help enquiring online, as we can share your enquiry directly with the relevant driver and delivery centre.
Missing or stolen parcel
If your delivery location photo shows that your parcel was delivered correctly but it’s no longer there, contact your local police to report a stolen parcel.
If your parcel was delivered to an unsafe location, and you think it’s been stolen, send an online enquiry on our delivery issue form.
If you let us know your parcel was delivered to an unsafe location, we’ll make note of it so drivers don’t leave parcels there for future deliveries.
If you are still not satisfied & need more help, please contact our customer support team for more assistance: https://www.hairbyu.com.au/form/contact-us/